Support open 24/7 — reach us any time

How can we help you?

The MES-DEV Support Center for every MES-DEV app. Chat with us, open a ticket or send an email — real people from the team that builds the apps answer every request.

Open a support ticket

Live chat

The quickest way to get an answer. Not at the desk? Leave your message — the conversation stays open and we reply right there.

Support ticket

Best for problems that need details or screenshots. You get a ticket number and can follow every reply on your private ticket page.

Open a ticket

Email

Write to us from any email account, any time.

contact@mes-dev.com Send an email

Sales & business

Licences for your team, resellers, partnerships and custom development.

Contact form

Real people, no bots

Every ticket and chat is answered by the MES-DEV team that builds the apps — not an outsourced call centre.

Open 24/7

Chat, tickets and email are always open. Most tickets are answered within 24 hours.

Your privacy first

Our apps work offline on your PC. We never ask for your passwords, and you never need to send us private documents.

Quick answers

The questions we're asked most — often the fastest fix.

Retrieve it yourself in seconds with your order number on the licence retrieval page. Your keys are also listed in your account dashboard.

Deactivate it in the app on the old PC (Settings › License), then activate it on the new one. If the old PC is gone, open a ticket with your purchase email and we'll free the activation for you.

Open a ticket and choose the app. Describe what you did, and attach a screenshot of the message. Please don't send confidential documents — a description or a sample with the private parts removed is enough.

Download the latest setup from the app's page on this site, or install from the Microsoft Store where available. If Windows still blocks it, open a ticket with a screenshot of the warning.

Yes — receipts and official tax invoices are in your dashboard under Invoices.

Licences for several PCs, resellers and custom versions are handled through the contact form.